GENERAL TERMS AND CONDITIONS
§ 1 Legal conditions
According to provisions of the act of sale §§ 433 ff. BGB, the following conditions apply:
§ 2 Pricing
Reservations can be made via phone or in written form. The customer will receive a confirmation letter and an invoice for the deposit. The deposit amount is calculated according to the length of stay.
The deposit scale is as follows:
up to 5 nights 127 €
up to 12 nights 255 €
more than 13 nights 380 €
You may cancel your reservation in written form only, within seven days of making the reservation. There will be no cancellation fee, providing it is more than four weeks before your treatment was scheduled to begin.
Starting the eighth day after making your reservation, a cancellation fee will apply.
Any change to your reservation will result in a 51 € administrative fee.
§ 3 Cancellation
You may cancel your reservation in written form only. Cancellation fees apply as follows:
Cancellation or early departure fee:
up to 4 weeks prior to arrival – 10% of the total cost estimate
up to 2 weeks prior to arrival – 30% of the total cost estimate
up to 4 days prior to arrival – 50% of the total cost estimate
3 days or less, prior to arrival – 75% of the total cost estimate
Of course we will accept a replacement person (of your same gender) in case you are not able to fulfil your reservation. If desired, please consider purchasing trip cancellation insurance. For patients requiring special care, an additional fee based on additional assistance will apply.
§ 4 Complaints and guarantee
Should any aspect of your stay with us be dissatisfying, it must be brought to our attention right away so that we may take measures immediately.
§ 5 Data protection
Your personal information will be used solely for processing of your order, booking and for our own internal use. We maintain this privacy of your information even without your explicit consent.
If you wish your personal information to be removed or updated, please email us at: firstname.lastname@example.org.
§ 6 Governing law
Governed by German law.
§ 7 Operating company information
Gesundheits- und Seminarzentrum Bad Ems GmbH
Am Robert Kampe Sprudel
Postfach 13 30
D-56120 Bad Ems
Phone: +49 2603-94070
Fax: +49 2603-3122
District Court Koblenz, HRB 4569
Place of jurisdiction: Bad Ems
Value added tax identification number: DE 149321178